Wednesday, October 24, 2012
Lillian S. Wells Women’s Health Center Wins Women’s Choice Award
Fort Lauderdale, Fla. – Lillian S. Wells Women’s Health Center has received the Women’s Choice Award from WomenCertified®, distinguishing it as one of the 2012 America’s Best Hospitals for Patient Experience. The award is based on robust criteria that consider female patient satisfaction and what women say they want from a hospital, including quality physician communications, responsiveness of nurses and support staff, cleanliness and trusted referrals from other women.
“We are honored that the Lillian S. Wells Women’s Health Center at Broward Health Medical Center is being recognized, for the second consecutive year, for providing women with the best patient experience,” said Calvin Glidewell, CEO of Broward Health Medical Center. “Our physicians and staff are committed to providing excellent care and services to our patients and their families. This recognition affirms that we are making good on our promise of delivering an extraordinary patient experience and that women are choosing us for their health care needs, as well as those of their loved ones.”
The Women’s Choice Award signals that a hospital meets high standards regarding a woman’s preferences, and the distinction allows women to make an informed decision about where to go for care for themselves or their families.
“Lillian S. Wells Women’s Health Center’s selection by WomenCertified as one of America’s Best 100 Hospitals for Patient Experience differentiates it from other choices in the area,” said Delia Passi, CEO and founder of WomenCertified and former publisher of “Working Woman” and “Working Mother” magazines. “Women have many choices when it comes to health care, and they set the standard for customer service. Women’s Choice Award recipients have demonstrated extraordinary service in meeting the needs of women and their families, and represent the smart choice for women.”
Hospitals qualify for the Women’s Choice Award based on an in-depth proprietary scoring process. The scoring incorporates a national standardized survey of patients' perspectives of hospital care reported by the U.S. Department of Health and Human Services and an analysis that weighs criteria identified as the most important to women for patient satisfaction. Additionally, the scoring incorporates WomenCertified’s in-depth research on customer satisfaction among women, including a joint study on customer satisfaction by gender conducted with the Wharton School of the University of Pennsylvania. The 100 best scores in four hospital size categories determine the award winners.
“Recognizing the best hospitals nationwide that are women-friendly and align with women’s identified preferences is important to our mission at WomenCertified, where women help other women with tough consumer decisions,” Passi said. “Most importantly, when a woman sees the Women’s Choice Award at her local hospital, she’ll know the hospital values her experience as a critical component of her and her loved one’s care.”
Broward Health, providing service for more than 70 years, is a nationally recognized system offering world class health care services to our neighbors in South Florida. Broward Health includes Broward Health Medical Center, Broward Health North, Broward Health Imperial Point, Broward Health Coral Springs, Chris Evert Children’s Hospital, Broward Health Weston, Broward Health Community Health Services, Broward Health Physician Group and Broward Health Foundation. For more information, visit BrowardHealth.org.