Wednesday, January 12, 2011 - Broward General University Helps Physician Office Staffs Improve Customer Service

Broward General Medical Center physicians and their office staffs are invited to participate in the FREE 2011 Physician Office Staff Education Series

All physicians on staff at Broward General Medical Center and their office staffs are invited to participate in the 2011 Physician Office Staff Education Series, a program designed especially for physicians who want to enhance their practice’s customer service and office managers frustrated with new healthcare policies and procedures.

The series is FREE, and it is all about the participants. Important topics like managing stress in the office, caused by difficult people and patients, patient access, insurance verification, scheduling patients for hospital procedures, claims and collections, motivating staff, marketing and advertising, negotiating contracts with insurance carriers, case management and much more will be discussed.

Participants will also receive hands on training and networking opportunities. To enhance their learning experience, all speakers will accept questions prior to the lecture and address them during the session. 

This is the second session of the series which began as a response to the needs of physicians and their office staffs. Attendees have appreciated the knowledge gained from the classes and are looking forward to future sessions.

“I learned something from each session and have been able to apply the concepts learned in our practice,” said Marcia McDaniels Gunn, office manager for Frank J. Lomagistro, M.D. “Coming from a hospital-affiliated office, it was a good opportunity to better understand why things are done the way they are. The speakers were knowledgeable and experienced about their topics. Moving forward, I am eager to exchange ideas on how to deal with specific issues with other physician office staffs.”

Classes will be held between March and October 2011, on the third Tuesday of each month from 11:30 am to 1 p.m. at Broward General Medical Center. Lunch is provided. Registration begins January 1, and class size is limited to the first 40 students, so early registration is recommended. To register for the series contact the Broward Health Line at (954) 759-7400 or

More information about the series will be available at the Broward General University (BGU) open house on February 15, at noon in the Lillian S Wells Women’s Health Center. 

Broward Health, providing service for more than 50 years, is a nationally recognized system offering world-class health care services to our neighbors in South Florida. One of the 10 largest public health systems in the nation, Broward Health includes Broward General Medical Center, North Broward Medical Center, Imperial Point Medical Center, Coral Springs Medical Center, Chris Evert Children’s Hospital, Broward Health Weston and more than 30 facilities of the Community Health Services and Broward Health Physician Group. For more information visit