Broward Health Imperial Point
Imperial Care Management Program

Imperial Care Management Program

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Get the Most From Your Doctor Visits

A typical doctor's office visit lasts between 15 and 30 minutes. That gives your health care provider little time to talk to you about your health problem, examine you, make a diagnosis, then suggest a treatment plan.

To avoid wasting valuable time, be prepared for every visit, using the following pointers.

Before the appointment:

  • Identify your symptoms or the reason for your visit. Before your visit, review your symptoms and put them in chronological order. Writing them down may help you give a more thorough description of your illness. Be prepared to answer these questions: What are your symptoms? When did they begin? How often do they happen? Which medications were you taking when the problem started? Which medications are you taking now?

  • Gather  relevant medical records if you're changing health care providers or seeing a specialist. Call your previous health care provider to find out how to get copies of your records, lab, and X-ray reports sent directly to the new office.

  • Prepare a list of the drugs you take and note your dosages. Note any allergies or bad reactions that you have had to any medicines in the past. Include both prescription and over-the-counter medications, as well as herbs and supplements. To ensure accuracy, it is helpful to bring your actual prescription bottles with you. 

  • Review your health insurance and know what it will pay for and what costs are your responsibility.

At the appointment:

  • Get to the point. Explain why you're there by relaying your present symptoms and concerns in a logical fashion. Relate any relevant past medical history and provide copies of lab reports, X-rays, or other tests if you have them.

  • Discuss your treatment options including medications or procedures you may have heard about. Ask your doctor what options are appropriate for you.

  • Tell your health care provider if you're allergic to any drugs.

  • Ask questions. Your health care provider should fully explain your problem and discuss the pros and cons of the proposed treatments or tests in simple terms. Make sure you understand your condition and your treatment options before you leave the office. Don't be timid or embarrassed: Keep asking questions until you understand. Your health, and perhaps even your life, may depend on understanding what is being said. 

After the appointment:

  • Follow your health care provider's instructions. If you find you are confused about what you should do when you get home, call the doctor's office and ask for clarification. 

  • When you pick up prescriptions from the pharmacy, ask the pharmacist to review them in detail. Make certain you understand why you are taking the drug, when you should take it, how much to take, and how it should be taken, for example, should you take the medicine by mouth, with food, on an empty stomach, etc. 

  • Tell your health care provider about any adverse side effects to your medication or if your condition doesn't improve or gets worse.

  • Take medications as directed. Follow drug dosages precisely. Taking more of a medication could be dangerous; taking less could delay recovery.

Finally, make any lifestyle changes your health care provider recommends, such as stopping smoking, improving your diet, and exercising regularly. Doing so can improve your immune system and your body's ability to heal itself.


The Imperial Care Management Program is a free service available to seniors living in the Broward Health Imperial Point area who are over the age of 65 with complicated medical needs. This program is devoted to connecting seniors at their residence or living facility with Broward Health Imperial Point before they need hospitalization.

By providing specified services, the Care Manager's goal is to increase the quality of life for patients while outside the hospital and provide superb care and compassion for patients when hospitalized.

Services provided:

  • Comprehensive clinical assessment at the client's residence with quarterly follow-up visits
  • Contacts client and/or next of kin within a timely manner if hospitalized at Broward Health Imperial Point
  • Establishes a relationship with the client to promote trust
  • Offers supportive counseling to clients and their family members
  • Advocates for the client and their next of kin if hospitalized at Broward Health Imperial Point
  • Assists with facilitating communication between the acute care team at the hospital, family members, living facility, and physician
  • Alerts primary care physicians, specialists, and living facility to any changes found during assessment or quarterly follow up
  • Connects the client with community resources and services based on assessment and quarterly follow-up, if necessary
  • Provides a Caregivers Support Group that meets monthly at Broward Health Imperial Point

For more information, call 954-776-8961, Monday - Friday 8:30am - 5pm.

Caregiver's Support Group

A Caregiver’s Support Group is also held every month at Broward Health Imperial Point because we know that being the caregiver of a friend or loved one can be difficult. This group, hosted by Care Manager Bonnie Petrie, can help ease the burden of responsibility that many caregivers face and help connect you with various healthcare services for your loved ones. It is an opportunity for all types of caregivers to learn, share information, and support one another.

To RSVP for the next group, contact Bonnie at 954-776-8961.

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