Emergency Department Process

Emergency Department Process

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A Primer for Preschooler Safety

Your little ones can learn a lot about safety if you take some time to teach them. Keep your lessons simple and even very young children can learn how to stay clear of danger. Here's an ABC rule that you and your children can recite together.

'A': Always ride in a car safety seat

Teach your child to get into his or her safety seat. Always make sure your child sits in the back seat of the car, completely buckled into his or her car seat, even if you're only driving to the nearest convenience store.

'B': Beware of fire

Always keep matches and lighters out of reach of your child. Teach your child never to touch matches and lighters and to tell you or another responsible adult immediately if someone is playing with them.

Make sure children know that if their clothes catch on fire, they should "stop, drop and roll." Young children may take the safety slogans literally and roll only one revolution. So practice rolling with them to extinguish mock flames.

Devise a family escape route, and crawl with them on the floor to practice getting safely out of the house. Make sure they know what your home's smoke alarms sound like.

'C': Call for help with the telephone

Even very young children can learn to call for help by dialing 911 or your local emergency number. Practice dialing the number either on a pretend phone or a disconnected one and stress that the number is used only for emergencies. Tell them not to hang up as that is a key connection that helps emergency services find them. You want them to stay on the line because, if they hang up, the connection is gone.


In an Emergency Department, physicians and staff carry the responsibility to treat the most critical ill patients first. Upon arrival, a triage nurse will assess your medical need and assign a priority based on national standards. Your nurse will monitor you while you are in the waiting room.  Please do not eat or drink unless it has been cleared by your nurse. 

When a bed is available, you will be examined by a physician.  The physician may order a test, which will affect the length of time you need to remain in the Emergency Department. If you need anything or have any questions please consult the nurse assigned to you.  Once all tests are completed and reviewed, the physician will decide whether  hospital admission or discharge is appropriate.

Visitor and Family Information

The staff will make every attempt to keep you and your family informed throughout your visit.  Due to limited space, and to protect the privacy of all patients, please adhere to the visitation policy of one visitor at a time.  During extreme emergencies, all visitors may be asked to wait in the waiting room.

Below are a few frequently asked questions.

Q. Will I be given a name of a follow-up physician?
A. You will be given the name of a physician from our staff or be directed to a Broward Health facility.  If you have an HMO plan, contact your primary care physician for further care.  If you are here for a work-related injury, contact your employer for follow up with their workman’s compensation provider   

Q. Can I get copies of my medical records?
A. You may obtain a copy from the Health Information Management department after signing a release

Q. How do I get copies of my x-rays?
A. You may obtain a copy from the radiology department by calling 954-344-3288

Q. Can I get a school or work release?
A. Your nurse can give you a note for missed time, including that day’s visit and any additional days that the physician feels you need to rest. For extended time, obtain a note from your primary care physician.

Q. Where can I get my prescriptions filled?
A. Prescriptions can be filled at any local pharmacy.  If you are a “STAR Card” holder, you may get your prescriptions filled at either Pompano Adult Primary Care Center or Seventh Avenue Family Health Center.

Q. I don't have any insurance. Will you still treat me?
A. Yes. Financial counselors are available upon request to assist you with your financial concerns.

Q. If I’ve been waiting a long time, can I leave the Emergency Department?
A. You have the legal right to do this, however we strongly discourage it.  This could be a serious, life-threatening decision that you shouldn’t make out of frustration.  If you still want to leave, please discuss your decision with the triage nurse who will give you a “Refusal of Treatment” form to sign.

If you have any concerns or questions during your stay, do not hesitate to contact your nurse or physician. For more information about our services or a free physician referral, call the Broward Health Line at 954-759-7400.