Wednesday, June 04, 2008 - North Broward Medical Center Takes Showcase and Storyboard Awards at Florida Sterling Conference

Deerfield Beach, FL – Broward Health North Broward Medical Center’s process improvement team, A Powerful Culture of Safety, was awarded the 2008 Team Showcase Award at the 16th Annual Sterling Conference in Orlando. Broward Health North Broward also won first place in the storyboard competition.
Competing against process improvement teams from  various industries in Florida’s five other regions, it is the first time in the history of the conference that teams from one organization won first place in both events. The awards were presented May 30, 2008.

“We strive to provide the community with safe, quality health care. This goal was chosen to further enhance our culture of safety,” said Pauline Grant, CEO of Broward Health North Broward Medical Center. “This achievement is a collaboration of each employee who practices quality and safety on a daily basis.”

The presentation showcased the creation and promotion of safety measures that not only became second nature to staff, but also included patients, families and visitors in the process. Patient data and patient satisfaction surveys validated the success of the project. Performance measures for positive patient identification, reduction of infections, and medication management met or exceeded all goals.

“This award is the first step in moving toward the Sterling Challenge for Organizational Excellence and the Governor’s Sterling Award. The showcase provides a forum for organizations to demonstrate how quality is improved through employee participation. The Sterling Award is what we aim to achieve through our continued efforts,” said Lisa Rawlins, director of quality and performance improvement for Broward Health.

Broward Health North Broward’s first place win in the storyboard competition was for a presentation entitled Team Bees Put the Honey Back in Satisfaction. The storyboard team focused on the turn around time for processing lab results and the wait time for cancer services, dramatically improving customer satisfaction and raising productivity for both departments.

Broward Health North Broward’s team showcase will now represent Florida in Minneapolis, Minnesota to compete at the International Quality Conference in May 2009.

Established in 1992, the Florida Sterling Council is a public/private not-for-profit organization supported by the Executive Office of the Governor. Sterling's Annual Conference is exclusively designed to teach participants how to achieve performance excellence and increase productivity. More than 1,000 executives and professionals gather at this event for a one-stop source for education, information, and inspiration. The Conference concludes with the recognition of best practices, the Team Showcase Champion, and presentation of the Governor's Sterling Awards.

Broward Health, providing service for more than 50 years, is a nationally recognized system offering world class health care services to our neighbors in South Florida. One of the five largest public health systems in the nation, Broward Health includes Broward General Medical Center, North Broward Medical Center, Imperial Point Medical Center, Coral Springs Medical Center, Chris Evert Children’s Hospital, Broward Health Weston and more than 30 facilities of the Community Health Services and Broward Health Physician Group. For more information visit