When working with a team of people who have differing opinions, small conflicts are bound to arise. Disagreements during group brainstorming sessions are common, for example, and can easily turn destructive. These tips can help keep the process flowing in a positive direction:
- Phrase disagreements sensitively: For example, instead of saying "Using charts are boring to people," try saying this: "It may be more interesting to use illustrations to get this point across."
- Critique the idea, not the person: Avoid saying, “As usual, John, you’re forgetting to think about the commuters who don’t drive.” A better response is to say, “One flaw in this proposal is that it doesn’t consider people who take public transit. How can we include them?”
- Don’t be defensive when others disagree: Instead, ask questions of those in disagreement. New ideas and suggestions could emerge, leading to creative solutions that haven't been considered.
Source: Broward Health Employee Assistance Program