Important Information About Your Insurance Coverage with Florida Blue

What is happening between Broward Health and Blue Cross & Blue Shield of Florida, Inc., Health Options, Inc. and New Direction Behavioral Health, LLC (collectively referred to as “FL Blue”)?

For months, our team has been working with FL Blue to achieve a new agreement. FL Blue has historically undervalued the care our team members provide. Our discussions with FL Blue are about fairness; we are simply asking that FL Blue reimburse our team at levels that are:

Comparable to what they reimburse other health care providers in South Florida.
Comparable to rates provided by other insurance companies for the same services.

Unfortunately, FL Blue has been unwilling to reach a new and fair agreement that values the care our team provides. If a new agreement is not reached, FL Blue will no longer consider Broward Health hospitals and physicians part of its networking beginning July 1, 2025.

Frequently Asked Questions

When would Broward Health be out-of-network with Fl Blue?

If a new agreement is not reached, Broward Health hospitals and physicians will be out of network beginning July 1, 2025.

Which plans are affected?

All plans offered by FL Blue, including Commercial/Marketplace and Medicare, would be affected.

Will pregnant patients or patients in active treatment at a Broward Health hospital be considered out-of-network?

Patients who have already started to receive care at our hospitals may be able to continue to receive care for such treatment at Broward Health for a period of time on an in-network basis, depending on the nature of the condition, the patient’s health plan, and other circumstances. After July 1, 2025, before continuing patient treatment, please contact your health insurer by calling the telephone number on your ID card to determine whether non-emergency services are covered on an in-network basis or otherwise.

Will patient out-of-pocket costs increase for care provided by Broward Health when Broward Health goes out-of-network with FL Blue?

Your out-of-pocket costs will likely increase for non-emergent services rendered by Broward Health if an agreement is not reached between Broward Health and FL Blue before July 1, 2025. With respect to emergency services, however, under federal law, your out-of-pocket costs are required to be no different for out-of-network services than if you had been treated at an in-network facility.

You can read more about your financial protections when you obtain out-of-network emergency services here.

What Broward Health entities and physicians would be affected by the potential out-of-network situation?

All Broward Health services, facilities, clinics and physicians would be impacted.

What can patients do to protect their access to Broward Health physicians and services?

Patients can:

Call FL Blue at the number on the back of your health insurance card and ask FL Blue to reach a new agreement to protect your in-network access to Broward Health facilities and services.
If you have employer-sponsored health insurance, talk to your employer and/or human resources representative about your continued access to Broward Health’s high-quality caregivers and services.